Eldon is committed to making our website and web application usable by as many people as possible, including users of assistive technologies. We treat accessibility as a product quality issue, not a checkbox.
Our standard
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. This covers perceivable, operable, understandable, and robust design for users with visual, auditory, motor, and cognitive disabilities.
What we do
- Ship a fully keyboard-navigable dashboard, including fax upload, preview, and send flows.
- Provide visible focus indicators, sufficient color contrast, and a dark color scheme.
- Label form controls, buttons, and icons with accessible names so screen readers can announce them correctly.
- Use semantic HTML landmarks so assistive technologies can navigate by region.
- Test new features with screen readers (VoiceOver, NVDA) and keyboard-only workflows before release.
Known limitations
Some older fax documents uploaded by users are scanned images without an embedded text layer. Eldon will transcribe these using OCR on request for customers who need accessible copies — contact support at [email protected].
Feedback
If you encounter an accessibility barrier anywhere in our website or product, we want to hear about it. Email [email protected] with a description of the issue, the page or screen where it occurred, and the assistive technology you were using. We aim to respond within three business days and to prioritize fixes for issues that block core tasks.
Enforcement
If you are not satisfied with our response, you may file a complaint under the Americans with Disabilities Act or the Section 508 regulations that govern federal procurement, where applicable.